While the majority of GLOBAL MICRO’S services focus on monitoring, managing and improving the performance of your network, our Hosted Help Desk software-based service extends this to your IT department.

It helps provide better visibility into project management functions, prioritises the service requests fielded by your teams and generally helps your IT manager gain tighter control and improve response times.

The benefit? The load is spread more effectively among your internal teams. And the capacity for handling service and support, project management and business development increases dramatically.

With Hosted Help Desk, there are several key function enhancements available through the software:

• Service Board - immediate insight into the scope and significance of open IT issues is provided in order to more effectively prioritise projects. Results may then be delivered based on what’s most important to stakeholders.
• Dispatch Portal - resources are organised so that IT managers immediately see which staff members are fully, over- or under-utilised, helping maximise staff resources and monitor important project milestones.
• Reports - detailed, key metrics of both employee and department performance validate the IT department’s contributions. Additionally, it becomes easy to identify where improvements are needed, or to provide direction for replicating past successes in new arenas.
• Projects - insight into strategic company initiatives allow IT managers to more effectively work to meet key deadlines and business objectives.
• Configurations - visibility into fixed IT assets lets managers know exactly how systems are integrated - providing optimised utilisation, functionality and performance. Ultimately the IT department becomes the model of efficiency for your entire company.