Hosted ConnectWise Overview

An Overview of Hosted ConnectWise™ South Africa

ConnectWise™ is the leading provider of workflow-driven business automation for the IT industry, serving thousands of solution provider clients and tens of thousands of users. Designed around ITIL (Information Technology International Library) best practice standards, we meet the unique needs of your type of IT Solutions company.

ConnectWise™ PSA is a complete suite of modules that automate and integrate every process in your IT business: Find & Win Opportunities; Capture, Plan & Schedule Won Deals; Manage Projects & Services; Track, Approve & Invoice; Analyze & Report; Integrate to Internal & External Applications.

Global Micro and ConnectWise™ have partnered to create a uniquely African cloud, pre-integrated into locally hosted Pastel Evolution, LabTech RMM and Level Platforms. In addition to the direct relationship customers enjoy from ConnectWise™, Global Micro can provide optional in-country support, consulting and add-on solutions.

IT Services

Get rid of time leakage and missed Service Level Agreements.

ConnectWise™ meets the needs of every type of IT Services company, including those who do one or more of the following:

  • Perform as an outsourced IT department, primarily for SMBs.
  • Assist client company internal IT departments as they work on implementing larger projects: mass upgrades, large installations, large rollouts of new products (single time events).
  • Provide staff augmentation for client company IT departments that need additional staff but don’t want the headcount.

Managed Services

Prove Value & Grow Recurring Revenue.

If you provide managed services or outsourced IT services, ConnectWise™ PSA meets your unique needs by providing:

  • Automated tracking and billing support for every imaginable type of client agreement sold by the sales force.
  • Integration with multiple MSP tools that seamlessly feed into the automated service ticketing, resource scheduling, service delivery, invoicing and reporting modules of ConnectWise™ PSA.
  • Automation functionality that monitors and manages SLAs promised to your clients, virtually eliminating this point of failure in service delivery.

Developers

Deliver On Time, On Budget, Every Time.

ConnectWise™ PSA delivers just what you need for these types of IT Software companies:
 

  • Custom software application developers that develop software for other companies and who need to manage projects systematically, keep the work in scope, deliver on schedule and make clients happy all at the same time.
  • Off-the-shelf software implementers that make minor or major customization changes to fit client processes and who have to manage multiple projects simultaneously, keeping track of all details and juggling tasks and resources like a circus performer.

Next Steps

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Simply complete the Hosted ConnectWise™ quote request form.

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